I can not believe you board travellers previous to doing all of your checks to the aircraft. Leaving your clients trapped for more than 2 hours without having to very little information and facts is complete bullshit. When you are mainly similar to each individual airline in this respect, it’s merely not satisfactory to treat your buyers in this manner.
Had great customer service sine one/17. Been pulled off the FRA flight and stayed for 2 days in Philly. Currently one/19 I will resume my flight to FRA with nearly par documentation. To my surprise the ticket agent on the check in counter have been Completely rude, not helpful and predicted me to hunt down my baggage which was checked in to the seventeenth and that I had been struggling to retrieve Once i was pulled off the flight on Sunday.
I checked in times ago for flight 1329 from Phoenix to JFK. I'm booked in Top notch. I entered the Priority place to seek out no line and two brokers standing at respective counters without having “Posture Closed†signals any where.
My problem was a bag which was overweight. Just one female retained indicating I could only take fifty lbs, even though I instructed her I used to be delighted to pay for overage charges. This other lady wasn't also helpful. Nonetheless, Nina Kong went actually away from her strategy to help me… calling for details, seeking items up…she even helped me shift the bag to a secure location whilst I went by means of it to see if I could rearrange and pull some pounds out.
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I've flown your airline two times in the last twelve months and had one particular person that actually works for me to fly last 7 days with a non halt flight you men can’t even obtain a non halt flight in time.
I flew to Eire on nine/15/fifteen and returned on 9/twenty five/15. This was my first Intercontinental flight and my initially time for you to fly in many years. The staff were great as well as the food stuff was very good. Comfort on the best way about was Okay as I'd an aisle seat but was in the middle of 5 seats around the return flight and the person’s chair in front of me was each of the way back again (seemed slightly even further again than some) and I was not able to look at flicks as it was way too close and will hardly place my tray all the way down to eat. When returning, I held watching for my bag and it just wasn’t there so went for the counter and question.
My American Good friend see this website purchased tickets on my behalf but I've obtained no information and facts from you. I haven’t been given any “quantity†from you — how am I suppose to choose up my ticket at Narita airport?
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I have tried using, without the need of good results to succeed in your shopper service department. I misinterpret the flight time in your flight 3530 and wish to alter it. I attempted contacting within 5 minutes of scheduling this flight but have had no response. I haven't sent this message just before
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So, There are some factor’s I have observed which i will Observe listed here, and look at it my own academic venting due to the fact they do not serve The client effectively in any respect with regards to this:
Stranded in San Diego, CA. Attempted to call purchaser relations variety, but Online page lists precisely the same number as cargo variety. Is this to stay away from cellphone calls. Waited above two hours for your return phone from reservations.
Okay…I not long ago procured a ticket to fly solo to discover my family! YAY…. I study the good print, and clicked on all baggage expenses to find out if there will be any.